Returns & Exchanges

Due to the perishable nature of our premium seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through our Freshness Guarantee. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, check the condition of your Alaskan King Crab and ensure the dry ice or gel packs are still maintaining a cold environment.

• 2.
  Document Issues

  If there are any concerns regarding quality or shipping damage, take clear photos of the packaging and the product to assist in our internal review.

• 3.
  Contact Support

  Email our customer service team within 24 hours of receipt with your order number, a brief description of the issue, and your supporting photographs.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours to issue a full replacement, a refund, or a store credit to ensure your dining experience is perfect.